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Brief Facts on Voip Telephony System Management
S. Maurer,
Academic Director
Organizations should consider whëther the building has the proper wiring running through to serve a VOIP¹ solution; determine if employees already have Ethernet cabling running to their desks; and decide on the importance of Power over Ethernet [PoE] to keep phones operational during a power outage.
1. Study your network landscape. An organization has to understand the necessary environment in which to operate an IP telephony framework, said Bernard Gutnick, senior director of product marketing at ShoreTel.
Organizations must keep a close eye on their IP network as devices proliferate.
“Organizations need to ensure the same degree of reliability for IP telephony that they’ve taken for granted in decades of land-line usage.
Don't overlook quantifiable productivity gains. With unified communications, your Customer-service representatives can reach more customers per hour
5. Ask vendors to provide demonstrations in your office. Avoid vendors and sales representatives who are unwilling to bring a demo to your office.
You have to make sure that users understand what's required and they are ready to take IT¹ on, Ridley added.
These days, IT¹ is not so much a question of if your organization will move to an IP telephony solution as when.
In effect, you're taking on a business process re-engineering project, in which you are assessing how users collaborate now, and then comparing the status quo with what's possible in the latest UC deployments. What's more, consider training to bring users up to speed on the new technology.
ShoreWare® System Monitor monitors network hardware and bandwidth to ensure that the IP infrastructure provides the highest level of reliability and voice quality.
Consult with your phone system managers to determine existing pain points around maintaining your TDM PBX, the future obsolescence of products in use now, and the costs of doing nothing—which quite often outweigh the costs of moving in a new direction.
Unified Communications [UC] promises a world where workers can use any device they have in their pockets to fulfill most any communications need.
2. Conduct an audit. An effective network audit compares what the network looks like now, with what IT¹ should look like to support IP telephony.
Ensure you have enough Power over Ethernet [PoE] ports. “We sometimes have to help customers who don’t thoroughly plan for the deployment and do not account for enough PoE ports to support their new IP,”.
Moving forward, dozens of different types of workplace devices—from security cameras to air-conditioning controls to copiers, as well as telephones and computers and badge readers—will be newly networked, with IP telephony and Ethernet providing the glue that binds them.
